Your satisfaction is our priority at Metal Dew. If you’re not happy with our OTT platform solutions or IPTV services, refer to our refund policy. We handle claims for streaming platform development and VOD services fairly and promptly. Learn more about our policies here Please carefully review our refund and returns policy below:

1. No Refund for Change of Mind
   We do not offer refunds if you simply change your mind after purchasing a service.

2. Refund Eligibility
   Refunds will only be provided under the following conditions:

   • If live channels or media stop working for three or more consecutive days and the issue cannot be resolved by our support team.

3. No Other Returns or Refunds
   Apart from the conditions mentioned above, we do not offer returns or refunds for any other reasons. Refunds are strictly limited to service interruptions as described.

If you believe you qualify for a refund under these terms, please contact our support team for assistance.

Thank you for understanding and choosing Metal Dew.